Return & Refund Process

Return & Refund Process - LissaPin

Return & Refund Process

Our 30-day free return policy is designed to be simple and hassle-free for all U.S. customers. Follow these easy steps to initiate a return, and remember – we cover all return shipping costs for eligible items (no merchant fees applied).

Step 1: Contact Our Return Team

Email our dedicated return support at with your order number, product name, reason for return, and preferred resolution (refund).

Step 2: Receive Return Instructions

Our team will respond within 24-48 business hours with a personalized return confirmation and pre-paid return label for eligible U.S. returns. No return shipping costs will be charged to you – we cover all merchant return shipping fees.

Step 3: Ship Your Item Back

Package your eligible item in its original packaging, attach the pre-paid return label, and drop the package off at the designated shipping carrier location (USPS/UPS). Keep the return tracking number for your records.

Step 4: We Inspect Your Return

Once we receive your returned item, our team will inspect it to verify eligibility (unused condition, original packaging). We will notify you via email within 2-3 business days of receipt to confirm approval or rejection of your return.

Step 5: Your Refund Is Processed

For approved returns, your refund will be processed to your original payment method within 5-7 business days. You will receive a refund confirmation email once the transaction is complete.

Important Notes:
- Clearance/personalized items are non-returnable.
- Damaged/defective items require photo proof (sent with your return request) for expedited processing.
- We are not responsible for items lost or damaged in return transit – please use the provided pre-paid label and track your return.